After living on my own for nearly twelve years now, with several moves in-between (two of which to different states) I’ve come to realize that high speed Internet seems to be the same no matter where I go – except for one company. Insight Communications had been the primary provider in Louisville, KY for years and years. They were awesome – incredibly fair prices while offering great speeds despite the cheap bundles. They even gave free Internet to families who qualified under a certain criteria, like having children in school, so they could help further their education. When I was in New York and Georgia, the ISPs there were nothing like Insight.
After moving back to Louisville, I was shocked to learn that Insight had been bought out by Time Warner and would be soon merging with the company. Customers of Insight were given a single year to prepare for changes and boy, what changes they were! I can’t believe that another company could come into the area with such force, completely changing the pricing as well as doing away with several speeds in order to justify the costs of their higher speeds. While Insight Communications had a 10 MB/s plan, Time Warner only has 15 at nearly $20 dollars more.
It’s honestly disappointing that Time Warner would completely disregard years of excellent service. Why not jsut keep the same plans, the same speeds and allow the people here who have been with Insight for ten years or more to continue on with what they were already paying for. It wouldn’t have been difficult to adjust the billing for the Louisville area in their system but unfortunately, Time Warner is more interested in getting the most out of their customers rather than being able to give back to them as they should.